Feedback & Complaints

Tell us what went wrong

If something has gone wrong, tell us. We take every submission seriously and handle it under our complaint policy.

What to expect

  • We will acknowledge your submission in writing, by email, no later than the next business day after we receive it.
  • For a straightforward complaint we aim to give you our final decision within 14 calendar days of acknowledging it. If it needs more investigation, within 30 calendar days. If we need more time, we will write to you with the reasons.

We will send our acknowledgement to this address.

Your PMCare clinic code, if you have it. If not, tell us which clinic in the description.

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We use these details only to handle your feedback or complaint. We do not use them for marketing.